Frequently Asked Questions (FAQs)
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Welcome to India Handicraftz's FAQ section! Here, you'll find answers to common questions about our products, ordering process, shipping, returns, and more. Whether you're curious about our handmade cushion covers, curtains, or how to place an order, we've got you covered. If you don't find what you're looking for, feel free to contact us for further assistance.
About India Handicraftz
What is India Handicraftz?
India Handicraftz is an online store offering authentic handmade products crafted by skilled Indian artisans.
Where are your products made?
All our products are handcrafted from different rural areas in India, showcasing traditional craftsmanship.
How can I place an order?
You can place an order directly through our website by selecting your products and following the checkout process. We offer secure payment options for your convenience.
Do you ship internationally?
Yes, we offer worldwide shipping, so you can enjoy our handmade products no matter where you are.
Do you offer international shipping?
Yes, we ship globally to bring our handcrafted products to customers worldwide.
About Our Products
What types of products do you offer?
As of now we offer cushion covers, curtains, fabrics, handicrafts, ladies' bags, and more.
Are your products handmade?
Yes, every product at India Handicraftz is handcrafted by skilled artisans.
Are the materials sustainable?
We prioritize eco-friendly and high-quality materials in our products.
Can I request custom designs?
No, we don't offer any custom design for any product. But we can consider this for bulk orders. Please Contact us for details.
How should I care for your products?
Each product includes care instructions, typically recommending dry cleaning.
Shopping
How do I place an order?
Select your product, add to cart, and proceed to checkout with secure payment options.
Can I cancel my order?
Orders can be canceled within 24 hours of placement.
Do you offer bulk purchases?
Yes, we offer discounts for bulk and wholesale orders. Contact us for more information.
Do you offer discounts?
Yes, we provide seasonal offers and special discounts for repeat customers.
Is my shopping secure?
Yes, we use secure payment gateways to protect your personal and payment information.
Shipping
Do you offer Cash on Delivery (COD)?
No, we will launch the Cash on Delivery (COD) in India very soon.
How long does delivery take?
Order's are delivered within 2-12 business days in India. However there might be a delay depending upon the distance but you will be notified on the same.
Do you offer express shipping?
Yes, we provide express shipping options for faster delivery. Choose this option at checkout for an additional fee.
Can I track my order?
Yes, you will receive a tracking number via email or SMS once your order is dispatched, allowing you to track your shipment.
Do you ship internationally?
Yes, we offer worldwide shipping so you can enjoy our handcrafted products anywhere in the world.
What shipping carriers do you use?
We partner with reliable carriers such as DHL, FedEx, Blue Dart, India Post, DTDC, Delivery, and many more courier services to ensure safe and timely delivery.
Do you offer free shipping?
Yes, we offer free shipping on every product. We have no minimum order value for Free Delivery. It's by default.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address within 24 hours of placing the order. After that, changes may not be possible if the item is already dispatched.
What happens if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, contact our support team immediately, and we will assist with a replacement or refund.
Are there any customs duties or import taxes on international orders?
International customers may be subject to customs duties and import taxes, which are the responsibility of the buyer. Please check with your local customs office for details.
Can I schedule a specific delivery time?
Currently, we do not offer scheduled delivery, but you can track your package and coordinate with the shipping carrier for convenient delivery options.
What if my package is delayed?
If your package is delayed, please contact our support team for assistance.
Billing & Payments
What payment methods do you accept?
We accept major credit/debit cards, net banking, UPI, and digital wallets along with COD.
Is my payment information secure?
Yes, we use advanced encryption to ensure secure transactions.
Can I pay via COD (Cash on Delivery)?
Yes, we offer Cash on Delivery (COD) for select locations within India. Availability will be shown at checkout based on your delivery address.
Can I use multiple payment methods?
No, each order must be paid with a single payment method at checkout.
Do you offer payment plans?
At this time, we do not offer payment plans.
Customer Service
How can I contact customer support?
You can reach us via email, phone, or WhatsApp, or by filling out our contact form.
What are your customer service hours?
Our customer service is available Monday to Saturday, 10 AM – 7 PM (IST).
Do you have a live chat option?
No, we don't have live chat support right now.
Currently, we have a Chatbot support to assist you with your basic queries. You can avail chat assistance any time. If you have any specific query, please WhatsApp or Contact us.
How quickly will I receive a response?
We strive to respond to all inquiries within 24 - 48 hours.
Can I provide feedback?
Yes, we welcome customer feedback to help improve our services.
Returns & Exchanges
What is your return policy?
We have a 5 day return policy, which means you have 5 days after receiving your product(s) to request a return.
Please check the page for more details.
Can I exchange my product?
Yes, you can exchange the product(s). Please check the page for more details.
Are custom products eligible for return?
No, you are not eligible for return. Currently, we don't offer Custom Designs.
How do I initiate a return?
Please Contact our customer support team to initiate the return process. Please check the page for more details.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective. Please check the page for more details.
Gift Services
Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small additional fee at checkout.
Can I include a personalized message with my gift?
Yes, you can add a custom message with your gift order during checkout.
Do you offer gift cards?
Yes, we provide digital gift cards in various denominations.
Can I ship a gift directly to the recipient?
Yes, simply enter the recipient's address during checkout. Please Contact us for more details.
Do you offer bulk gifting for events?
Yes, we provide bulk gifting services for events like weddings and corporate gifting. Please Contact us for more details.
Disclaimer
India Handicraftz does not send unsolicited emails, messages, or calls requesting bank details, OTPs, or any other personal sensitive information for collaborations, paid partnerships, or customer inquiries. Any such requests are not from India Handicraftz, and we advise you to disregard them for your own security.
India Handicraftz is not responsible for any loss, liability, or obligations resulting from the actions of third parties. We encourage customers to contact us directly through our official channels for any queries or concerns regarding purchases or collaborations.